Amy Burgess

Building strong client relationships that drive loyalty and growth.

Amy is a highly accomplished customer experience and sales professional with a 25-year career dedicated to building and nurturing lasting customer relationships. Her experience spans from entry-level positions to director-level leadership roles, demonstrating a consistent commitment to delivering exceptional service and driving customer loyalty.

Recognised for her passion for creating outstanding customer experiences, Amy has a proven ability to manage, retain, and develop key customer relationships for a wide range of prominent brand and market-leading clients. She has a successful track record of working with both single-site and multi-site national accounts, effectively managing portfolios ranging from £10,000 to over £1 million in annual spend.

Amy’s leadership experience includes directing teams in customer service, sales, managed services, and key/major accounts. She excels at taking ownership of client relationships, particularly with high-value and demanding customers, ensuring their needs are met and exceeded. Amy’s expertise lies in her ability to understand customer needs, build strong relationships, and create solutions that drive customer satisfaction and loyalty.