Dealers – Do You Have a Strategy…Or Do You Just Have Habits?
The UK office supplies reseller market is very dear to my heart, but I can’t help believing it has been running on muscle memory for years. Not because people are lazy — far fr
New Business – It’s Now or Never!
There has never been a better time to target and win new business. There, I’ve said it. I’ve been dying to get that off my chest. In the midst of some of the most challenging e
Diversification and AI – A perfect storm?
Having gone through the first four stages of a typical ‘bereavement’ process when it comes to all things AI – Shock, Anger, Denial, Apathy – I decided several weeks ago to
Delivering a successful project – is it a dark art?
Does a project or programme of work ever really reach closure against the original requirements or scope? In my experience this is a...
Leadership. It isn’t a right — it’s a gift.
Leadership; it’s one of the most overused yet least understood words in business. And I’ve seen first-hand how misunderstanding it can...
Sales process is the key
A winning smile and a killer suit. That’s all it takes to close a deal, right? If I had a pound for every time I’ve heard that from...
Are you Ready for AI – how fit for purpose is your CRM?
Every business has some form of CRM (Customer Relationship Management) be that an industry leader like Salesforce, one of the many...
Selling a Diversified Solution – is it your Silver Bullet?
(This article first appeared in the July edition of Workplace360 magazine) In last month’s article https://www.tsp-ukltd.com/post/what-s-...
Has the Traditional Way of Leadership in Business Outlived Its Usefulness?
The world of business is evolving at an unprecedented pace. Technology, global interconnectedness, and shifting employee expectations are...
What is Customer Fulfilment? More Than Just Delivery
The final article from Steve Gorham on creating and managing an effective supply chain solution for your business. Here are links to the...